Terms of service
1. Purpose of the Service
Importadora La Guataca provides the sale and distribution of frozen food products, specialty food items, and kitchen accessories to end consumers, retail stores, horeca clients, and other professional buyers.
2. Conditions of Purchase
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To place an order, customers must provide accurate, complete, and up-to-date information.
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All orders are subject to product availability.
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We reserve the right to refuse orders for security reasons, stock limitations, irregularities, or failure to comply with these terms.
3. Prices and Payments
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All prices are displayed in EUR and may include or exclude VAT as applicable.
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Payment must be completed prior to shipment or pickup, unless specific commercial agreements exist with professional clients.
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Accepted payment methods include bank transfer and any additional options indicated on our website.
4. Shipping and Delivery
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Deliveries are made within the areas defined by the company.
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Delivery times are estimates and may vary due to external factors.
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Customers must ensure that someone is available to receive frozen products and maintain the cold chain upon delivery.
5. Frozen Products and Storage Conditions
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Once delivered, products must be stored following the instructions on the packaging.
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Importadora La Guataca is not responsible for damages caused by improper handling or storage after delivery.
6. No Returns Policy
Due to food safety regulations, no returns are accepted for frozen or perishable goods, except if the product presents a manufacturing defect or arrives in unsuitable condition.
In such cases, customers must report the issue immediately and provide evidence (photos, batch number, packaging condition).
7. Claims and Warranty
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Claims must be submitted within 24 hours of receiving the order.
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If the issue is validated as a defect or an incident attributable to the company or the logistics provider, an appropriate solution will be offered (replacement or store credit).
8. Intellectual Property
All website content—including text, logos, images, catalogues, designs, and graphic material—is the exclusive property of Importadora La Guataca and is protected under copyright laws.
9. Website Use
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Users agree to access and use the website responsibly and legally.
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Copying, distributing, or using any content for commercial purposes without prior authorization is strictly prohibited.
10. Limitation of Liability
Importadora La Guataca is not liable for:
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Indirect losses or damages derived from the use of the website.
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Interruptions caused by maintenance, technical failures, or events beyond our control.
11. Changes to the Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Updated terms become effective upon publication on the website.
12. Governing Law and Jurisdiction
These terms are governed by the laws of the Kingdom of Belgium. Any disputes will be resolved by the competent courts of the country.
